Suggestions and feedback from “mygov” users have been heard in Ganja
Within the framework of the “mygov Citizen Experience Center” project implemented by the Innovation and Digital Development Agency, the second meeting with platform users was held in the city of Ganja.
The main goal of the project is to improve the “mygov” platform based on citizens’ feedback and suggestions, and to more broadly incorporate user experience into the design and development of public services. This approach expands citizens’ participation in digital government processes, transforming them from mere service users into active contributors to the creation and co-design of services. The initiative is being implemented in line with the “Action Plan for 2026–2028 on Accelerating Digital Development in the Republic of Azerbaijan.”
During the meeting held in Ganja, participants representing various age and professional groups shared their experiences using the “mygov” application and expressed their opinions and suggestions regarding existing services, documents, and the platform’s future development directions. Additionally, with the support of Azerbaijan Railways, meetings with citizens were also organized on train routes operating between Baku and Ganja in both directions. Discussions were held in an interactive format, giving participants the opportunity to directly express their daily needs and expectations from digital public services.
During the meetings, citizens emphasized the importance of ensuring the completeness, accuracy, and up-to-dateness of personal data. There was also an exchange of views on the use of digital documents available on the “mygov” platform and their future development potential. Proposals were discussed regarding adding more frequently used public services in the regions to the platform and regularly organizing awareness-raising activities. At the same time, issues such as expanding proactive notifications, sending automatic reminders before the expiration of document validity periods, and presenting information on penalty points more clearly were raised.
It was noted that all feedback and suggestions will be systematized and analyzed accordingly and will be taken into account in the relevant development plans of the “mygov” platform. The main objective is to ensure the continuous improvement of digital public services based on real user needs.
Citizens who wish to participate in the development and improvement of public services on the “mygov” platform can submit their feedback and suggestions via the 883 Call Center, as well as through the my.gov.az website and mobile application.
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