The accuracy and consistency of citizens' diploma data have been verified in electronic databases.
The Innovation and Digital Development Agency (IDDA) has carried out a data validation process based on databases provided by the Ministry of Science and Education (MoSE) and the State Examination Center (SEC). This initiative aims to eliminate data discrepancies in state information systems, improve the accuracy of digital services, and provide citizens with more reliable and accurate education-related information.
In line with measure 1.1.4 of the Action Plan of the Digital Development Concept, extensive technical and analytical work is currently being carried out, with IDDA’s participation, to validate diploma data from the past 15 years. In the next phase, the main objective is to gradually validate all existing diploma records, and preparatory work is already underway in this direction.
The validation process—meaning the verification of the accuracy of data stored by government agencies, the identification of inaccurate or duplicate records, and their clarification through reliable sources—is the core of this project.
Through technical analysis conducted by IDDA, more than 1.6 million diploma and personal identification (FIN) records provided by the MoSE and SEC have been analyzed. As a result of data validation and enrichment efforts, the quality rate of diploma records at the MoSE has reached 90%. Additionally, more than 50,000 diploma records have been forwarded to the SEC for further processing.
The main goal of this process is to ensure the accuracy of diploma data and to eliminate inconsistencies. These efforts also enhance the accuracy of data transferred to the “mygov” platform, thereby improving the quality of electronic services provided to citizens. The harmonization and integration of data into a unified system also ensure accuracy and efficiency in information flow between the MoSE and SEC. This will enable better data analysis, integration, and more informed decision-making in the future.
Furthermore, under the “Digital School” project, efforts have also been made to validate parental data of current students. Out of the data for 387,850 students provided by the MoSE, 88% has been verified, and 78% of this data has been returned to the Ministry for further review. This process aims to establish automated services within the education system based on parental data and to optimize management processes.
In addition to these efforts, an AI-powered chatbot has been developed for the Ministry of Science and Education to enhance citizen satisfaction and provide faster information support. Currently in the testing phase, this system can answer frequently asked questions regarding master’s and doctoral admissions, teacher recruitment, preschool preparation, and the Republican Science Olympiad. The chatbot will operate 24/7, delivering information to citizens based on official sources. In the future, the functionality of the chatbot is expected to expand to support citizens in additional areas as well.
